IT Support

Tailored Support to meet your needs

Cost Effective, business driven solution for IT Support
Be it the 9-5 or 24/7, we can support all IT Requirements

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IT Support: Your way

Managed IT Support, providing the best in class so you no longer have to worry

User and Device Support
Hardware Support
Alerting, pro-active response
Network Monitoring

What can we do

Full managed IT Services. Support and confidence for your business.

Support

User and Device Management, any device, anywhere, direct secure screen sharing with TeamViewer

Channels

Raise your case using the Self Service Support Site, email, Telephone or direct via Teamviewer

Pro-Active Alerting

We'll respond and work on the solution, actively monitoring networks, threats and devices

Security and Compliance

User and Device Compliance, access to your network, securely

Insights

Monthly, Weekly or Quarterly Reports, generated in PowerBI. Ensuring Value

SLA, KPI and CSAT

Product entitlement, SLA and KPI reporting. Customer Satifaction reviews

Benefits

Confidence; Expertise; Monitoring; Response

Multi-Channel

Direct support through multiple channels

End User Devices

We support most devices, (Apple, Android, WIndows), app deployment

Best in Class

First Line Support expertise, rapid response and escalation

User Management

End User Management, creation, JML process

Remote or On-Site

Remote diagnostics. monitoring, and device support

Satisfaction

Meeting Customer expectations, customer satisfaction is our No.1 goal